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Questions about products
I can't find an item online which my friend bought the other day.
Unfortunately, some items will be out of stock or be removed from the website altogether if discontinued. However, if you call our order line on 01 8614642, one of our operators will be able to confirm the status of the product. Please be advised that our Customer Care team cannot tell you the exact date an item will be back in stock, but are happy to offer you an estimated delivery time and will place the item on a back order for you.
I need more information about a product.
We include as much information as possible about a product on the website page itself. Usually more detailed information can be offered if you email us or call us on the order line. Please remember to provide the name and code of the product you need more information on and one of our operators will aim to answer your query as quickly as possible.
Questions about your order
Can I change my order?
Once your order has been confirmed, it is only possible to change it prior to despatch.
Can I cancel my order?
Once your order has been confirmed, it is only possible to cancel it prior to despatch.
My order is a gift for someone. Can I add a message to it?
Yes we do provide a gift tag service to customers purchasing jewellery as gifts. You can mention this in the comment box while placing the order
My order is a gift for someone at a different address.
We can send your items to your desired recipient. Your despatch note will be sent to you separately upon despatch. Please remember to check the destination address and provide as much detail as possible.
Can I have my order gift-wrapped?
Each item you order from glitters.ie can be enclosed in a complimentary, exclusive gift box by selecting that at checkout. This is best way of sending the perfect gift.
Where is my order?
Standard Delivery Orders
We aim to deliver Standard Delivery orders within 1-2 working days, but there may be a slightly longer delivery period during busy periods such as Christmas and Sale times.
Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders. If you require your order to arrive on a particular date we suggest you use Express
Delivery Service
Once your order is displayed as 'Shipped' please remember to allow 3 working days for your order to arrive. Again, at busier times of the year, such as Christmas, postal services can slow down, so we ask you to wait 5 working days after your order is 'Shipped' before contacting us.
For destinations outside the Ireland you will have to allow a certain amount of additional days for delivery. Please check our Delivery Charges page for information.
Express Delivery Orders
You can track your Express Delivery order directly from An Post website using the consignment number contained in your order despatch email. Remember that if you have a query relating to any information held on the An Post's website you must contact them directly.
Please see our Shipping & Returns Section for more details
Questions about returns
How do I return an item?
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition with in 14 working days of receipt. We will issue a full refund on receipt or if you prefer, will exchange the item for you.
Please see our Shipping & Returns Section for more details
The item I ordered is faulty
If an item you have received appears to be faulty, please click here to contact us, quoting your order number, name, address and a contact telephone number. Please also provide details of the problem and we will aim to deal with your request as soon as possible.
I received the wrong item
If the item you received is not what you originally ordered, please click here to contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
How long will it take to refund me?
All refunds are credited to the same card with which you made your original purchase.
Before contacting us please take note of the timescales required to process a refund:
Please allow 1 working day from RECEIPT of a return for us to process a refund.
Once your refund has been initiated please allow 3 working days for it to reach your account.
This time frame is dictated by your card issuer and is outside of our control but we will process your refund immediately upon receipt of your return.
When will I receive my replacement?
Before contacting us please take note of the timescales required to process an exchange:
Please allow 1 working day from RECEIPT of a return for us to process an exchange.
Once the exchange has been processed please allow up to 3 working days for your item(s) to be delivered to you.
Please note that exchange and refund requests can take up to 5 working days from the date of posting to get to us at our warehouse.
Part of my order is missing
If you have received you order and an item is missing, please click here to contact customer care quoting your order number and the missing item and any information relating to the parcel your delivery came in and they will investigate the matter further.
You have refunded me the wrong amount
It is very rare for refunds to be incorrect. However, if you feel that you have been refunded the wrong amount, please contact us with your order amount and we will be happy to assist you.
Can you confirm you have received my return?
If you specifically request us to contact you when we receive your parcel (on your returns form or in a note) we will be happy to do so.
Please note that we usually process a refund or exchange with in 1 working day of receipt of your return, so please allow enough time for it to reach us at our warehouse.
If you have returned your items to us more than 7 working days ago, please contact us and we will be happy to assist you.
More general questions.
Can I contact you by phone?
Yes. Our customer order and enquiry line is 01 8614642. Lines are open from 9am until 5pm Monday to Friday. Should you need to contact us, one of our operators will be happy to assist you with any queries you may have.
Do you have a shop?
Unfortunately we do not have a shop. In order to keep our prices as competitive as possible and in order to offer the most comprehensive jewellery range to all our customers, the business is Internet and Mail Order only. With a 'no quibble' refund policy, customers are able to view the products and return them to us should they not be suitable totally free of charge.
Technical problems while using our website.
Before contacting glitters.ie, we recommend that you update your PC using the Windows Update tool.
If problems persist, please contact us and we will be happy to assist you.
My email address/password is not recognised.
Maybe you registered with another email address? Did you spell your address correctly? This is often the case when the email address you type in is not recognised. It may be that you've changed your email address or you used your work email address when you first ordered. In each case, if you contact us we will be able to assist you.
You may have forgotten your password, in which case you can request us to send you a reminder. Just fill in the 'Forgotten Your Password' on the login page.
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